Testimonials:

“Through Daniel Feiman’s instruction, we have made significant strides toward the culture of continuous process improvement. The progress is significant.

- Roy Conner, Program Manager,
GENTEX Respiratory Products

“Daniel’s seminar was an amazing learning experience. He took our “Agents” from aggressive collectors to more customer-centric “Account Representatives”. Our properties now enjoy our monthly calls and look forward to us helping resolve any and all problems. The properties and reps now work as a team which resulted in our going from dismal aging percentages to a last-month high of 90% current.”

- Frances C. Foster, Director Credit and Business Office,
Hilton Hotels Corporation World Headquarters

“I wanted to take this opportunity to express our appreciation for your excellent presentation…”

– L. Dwyer, Program Manager,
The Banking Law Institute

“Wow, our Processes are really coming together”

– Operations Manager,
TSI Plastics

 


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From manufacturing to accounting, inefficient internal processes can negatively impact everything from deliverables and staffing to production capacity.

With Build It Backwards(SM) broad expertise in process improvement, you obtain insights that will make your organization faster, smarter, and more profitable. You achieve these goals by taking our knowledge and experience and combining it with proven best practices to create solutions that are easy to implement and track.

Build It Backwards(SM) helps you step outside your typical day-to-day challenges – putting out fires and reacting to short-term issues – to optimize how you function and fulfill your company’s potential.

The examples below illustrate how our process improvement consulting has benefited various companies.

Process Improvement: Free Cash Flow

Problem:
Primarily driven by long set-up times, a machine shop was running a 12-month supply of parts every time they received an order from its largest customer. This dilemma forced the company to produce the maximum quantity possible with each run and thus significantly increased costs, built up inventory unnecessarily, and tied up cash for long periods.

Solution:
Build It Backwards(SM) assessed the situation and facilitated a process improvement workshop to reduce set-up times.

Results:
Within one week, the company was able to reduce set up times from more than12 hours to less than three hours, thus allowing for substantially shorter runs. This benefit also significantly reduced inventory levels, which in turn untied $500,000 in cash.

 

Process Improvement: More Output, Same Staff

Problem:
A CPA firm could not increase staff fast enough to meet the seasonal demand for tax return processing. Consequently, the firm was sacrificing client relationships, revenues, and growth opportunities.

Solution:
Build It Backwards(SM) helped the firm focus their resources and streamline their processes from administration and billing to internal procedures.

Results:
The firm increased it capacity by 40% with the same staff and expanded revenue by $850,000 during its critical busy season.

 

Process Improvement: Where Did All That Space Come From?

Problem:
A local electronic component manufacturer had run out of space in its current facility and was starting to miss delivery deadlines due to constrained facilities.

Solution:
Build It Backwards(SM) met with the management team and quickly determined that their processes were highly inefficient. We worked with them over the next several weeks to map the processes, train their employees in process improvement techniques, “lean-out” these processes, and rework their production flow.

Results:
The revamped workflow resulted in less waste, faster thru-put, faster turnaround of customer orders, and a 23% reduction in the physical space required to do the job. This new efficiency allowed the firm to expand sales further while remaining in their existing facility. As a result, profits increased by $120,000 in the first year after our engagement.

Contact us today and learn how Build It Backwards(SM) can improve your internal processes and make you more profitable.

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